What is Supplier Relationship Management (SRM)?
Supplier Relationship Management, sometimes referred to as Vendor Management, is the process of managing all types of supplier contracts and associated purchases to maximise value from every supplier relationship. Purchase and delivery activity are automatically tracked for performance analysis, while contract dates and other criteria are continually monitored, alerting the right people when reviews or actions are needed.Suppliers are a critical asset to any organisation, providing the goods and services that enable business operations. Each supplier represents a relationship that needs nurturing as well as a risk that must be managed.
Common SRM challenges
- Many organisations face difficulties with SRM:
- Time-consuming supplier onboarding for both parties.
- Subjective supplier qualification, offering little visibility of risks.
- Inconsistent measurement and evaluation of supplier performance.
- Keeping supplier profiles and catalogues up-to-date is resource intensive.
How Proactis SRM helps
Proactis SRM helps organisations build and maintain a strong supplier base by managing the entire supplier lifecycle in a single, centralised system. From onboarding and approval to transaction management and performance analysis, it provides the tools to reduce risk, optimise supplier engagement and improve decision-making.Key benefits include:
- Up-to-date supplier information: All supplier data is stored centrally and accessible across the organisation. Suppliers can self-serve to update their profiles, reducing administrative effort.
- Centralised supplier view: See every approved supplier, including goods, services, certifications, contacts and locations – all in one place.
- Performance monitoring and risk management: Track supplier performance using data from multiple sources, and use insights to plan improvement measures.
- Better outcomes: Strengthen supplier performance, reduce disruption risk and achieve lower costs across procurement operations.
Optimise supplier relationships and drive value
With Proactis SRM, your organisation can gain full visibility and control over supplier interactions, contracts and performance. By automating updates, centralising information and supporting informed decision-making, SRM empowers teams to:- Improve supplier performance and reduce related costs.
- Minimise disruption risks and optimise operational efficiency.
- Maintain accurate, transparent supplier information organisation-wide.
- Strengthen collaboration and engagement with key suppliers.